Opening Hours: Monday - Friday 9:00 AM - 5:00PMMon–Fri 9–5PM
Privacy Policy
Bright Radiology
Shop 1, 191-195 Hull Road,Mooroolbark VIC 3138Bright Radiology is committed to protecting your privacy and handling your personal and health information responsibly. This Privacy Policy explains how we collect, use, store and disclose your information when providing our diagnostic imaging services.
We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Health information is considered sensitive information under Australian privacy law and is subject to additional protections.
What is Personal Information?
Personal information is information or an opinion that identifies you, or from which you could reasonably be identified.
Depending on your interactions with Bright Radiology, this may include:
- Your name and contact details
- Date of birth and Medicare details
- Referral and appointment information
- Medical history and relevant health information
- Diagnostic images, reports and results
- Billing and payment information
- Information provided through our website, forms or other communications
Health information, including diagnostic reports and medical imaging, is considered sensitive information and is handled with additional care.
How We Collect Your Information
We generally collect information directly from you when you:
- Make or request an appointment
- Attend our clinic
- Complete a patient form
- Contact us by phone, email or through our website
- Provide a referral or other medical information
We may also receive relevant information from your referring doctor, other healthcare professionals or organisations involved in your care where appropriate.
We aim to collect only information that is reasonably necessary to provide our services and support your healthcare.
Why We Collect Your Information
We collect and use your information to:
- Provide diagnostic imaging services
- Arrange and manage your appointments
- Perform and report on your examinations
- Communicate with you about your care
- Provide reports and results to your referring healthcare professional
- Process billing and Medicare claims where applicable
- Respond to enquiries and requests
- Meet our legal, regulatory and professional obligations
- Maintain appropriate clinical and administrative records
We will generally only use or disclose your information for purposes connected with your healthcare or where otherwise permitted or required by law.
Disclosure of Your Information
To provide your healthcare, we may disclose relevant information to:
- Your referring doctor or healthcare professional
- Other healthcare professionals involved in your care
- Medicare or other relevant government agencies where required
- Service providers who support our clinical or administrative operations
- Other parties where you have provided consent or disclosure is otherwise permitted or required by law
We only disclose information where appropriate and take reasonable steps to protect your privacy.
How We Protect Your Information
Bright Radiology takes reasonable steps to protect your personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.
We maintain appropriate physical, electronic and administrative safeguards for the information we hold.
How Long We Keep Your Information
We retain personal and health information for as long as reasonably necessary to provide our services and meet our legal, professional and record-keeping obligations.
When information is no longer required, we take reasonable steps to securely dispose of or de-identify it.
Accessing and Correcting Your Information
You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We may need to verify your identity before providing access to your information.
Privacy Complaints
If you have concerns about how Bright Radiology has handled your personal or health information, please contact us first so we can investigate and respond to your concern.
Bright Radiology
Shop 1, 191-195 Hull Road,
Mooroolbark VIC 3138
Email: Mooroolbark@brightradiology.com.au
Phone: 03 9759 6005
We will handle privacy complaints in accordance with our privacy obligations.
If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). The OAIC provides guidance for patients who have concerns about how a health service provider has handled their information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, information-handling practices or legal obligations.
The latest version will be made available on our website.
Contact Us
If you have any questions about this Privacy Policy or how Bright Radiology handles your personal information, please contact us:
Bright Radiology
Clear information. Compassionate care. Diagnostic imaging designed around you.